Open any row on the Calls tab to see the full record.
Caller note (the most important thing)
If the caller left a note ("gate code is 1234", "the dog is friendly but loud"), it appears as an orange callout at the top. Read this before your appointment — it tells you what the customer wanted you to know in advance.
Audio recording
Streaming MP3 of the full call. Plays inline. Useful for catching tone, accent, urgency. Available within ~2-3 minutes of the call ending.
Transcript
Turn-by-turn text of what was said. Agent turns are colored differently from caller turns. Searchable via Cmd+F.
Details panel
- Status — answered / transferred / voicemail / missed
- Intent — booking / pricing / faq / emergency / reschedule / other (auto-detected)
- Phone — the caller’s number (E.164)
- Location — best-effort city/state from the phone number
- Duration — total seconds the call lasted
- Time — when the call started
- Value — estimated job value (only set when intent is booking)
- Sentiment — LLM-detected positive / neutral / negative
When values say "—"
Some fields require the caller to volunteer information (name, address). When the agent did not get that info, the field stays as "—". Not a bug, just incomplete data.
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