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Notes on the phone, the receptionist, and the math.

Original writing on AI voice agents, missed-call recovery, and the economics of running a small service business in 2026. No recycled industry takes, no AI slop.

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IndustryMay 15, 2026 · 6 min read

The hidden cost of every missed call (and the math nobody runs)

Most small businesses know they miss calls. Almost none actually price out what those calls cost them. Here is the math, vertical by vertical.

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