Callers hear "this call cannot be completed"
Twilio number isn't paid for OR the agent ID isn't attached to the number on the ElevenLabs side. Email hello@rescueyourleads.com with the timestamp of the failed call — this is a setup issue we can fix in 60 seconds on our end.
Agent answers but won't book
Your calendar integration is disconnected, expired, or was never connected. Open Integrations → reconnect Google or Outlook. If reconnecting doesn't fix it, the underlying OAuth token may have been revoked at the provider — disconnect fully, then connect again from scratch.
Agent keeps asking the same question over and over
Your FAQ has conflicting answers, or your prompt mentions the same thing in two different places. Open Voice Agent, simplify the FAQ (one answer per question), save again. Watch out for FAQs that contradict your business hours.
Calls aren't showing up in the dashboard
Most likely the post-call webhook isn't fully wired in the AI engine, or the signing secret in Vercel doesn't match what's set in the engine. Email support and we'll re-verify the chain.
Agent talks too slowly / too fast
Voice speed is the same for everyone right now (tuned for the average caller). For a specific accommodation, email us and we will adjust your agent.
Agent says 'wrap up' but doesn't hang up
Known issue — the underlying LLM occasionally emits the closing line without firing the end_call tool. We are working on a deterministic hangup binding. As a workaround, if it lingers for 10 seconds, your caller can simply hang up — no data is lost.
Email recap didn't arrive
Three possible causes: (1) we have not finished setting up our transactional email provider yet — check status.rescueyourleads.com, (2) the recap went to spam (whitelist no-reply@rescueyourleads.com), or (3) email notifications are disabled in Settings → Notifications.
Card declined / billing failed
Open Billing → Manage payment → update your card. Stripe will retry the charge over the next 3 days automatically. After 7 days of failed payment, your agent pauses; after 28 days total, your number is released. The dashboard banner shows the countdown.
Cannot sign in
Magic-link signin: check spam folder for the email. Google/Microsoft signin: try a different browser (Chrome incognito works for most cases). If you get a 403 'no org for this user' error, contact support — the post-signup trigger may have failed.
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