Where your data is stored
All customer data — call transcripts, recordings, contact info, integration tokens — lives in our Supabase Postgres instance, hosted in US-East. Recordings are stored in ElevenLabs’ infrastructure for the lifetime of the agent. OAuth refresh tokens for your integrations are encrypted at rest with AES-256-GCM before being written to the database.
Who can access your data
- You, via the dashboard (gated by your auth + Supabase row-level security)
- A small number of company engineers, for debugging — only with an audit log
- Subprocessors below, scoped to the specific functionality
Subprocessors
| Subprocessor | What they process | Location |
|---|---|---|
| ElevenLabs | Call audio, transcripts, agent prompt | US |
| Twilio | Phone routing, call metadata, SMS | US |
| Supabase | Database, auth, file storage | US-East |
| Stripe | Billing, card data | US |
| Resend | Transactional email | US |
| Vercel | Hosting | US (edge) |
| Sentry | Error tracking (not customer call data) | US |
Data retention
- Call transcripts: kept for the lifetime of your account
- Call recordings: kept for the lifetime of your account, deletable on request
- Caller phone numbers: kept until you delete the call or delete your account
- Integration tokens: deleted within minutes when you click Disconnect
- Billing records: kept for 7 years per US tax law
Right to delete
Email hello@rescueyourleads.com from the email associated with your account. We will purge transcripts, recordings, and contact data within 5 business days. Billing records cannot be deleted before the 7-year statutory minimum.
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