The Voice Agent page is the source of truth for your agent's brain. Every field gets compiled into a system prompt and pushed to the live agent within 30 seconds of saving. There's no manual deploy step.
Services
A comma-separated list of what you do. Keep it specific — 'lawn care, leaf cleanup, snow removal' is better than 'yard work'. Your agent uses this exact text when callers ask 'what do you offer?'
FAQs
The highest-leverage thing you can edit. Every question you get asked twice a week should be here. Your agent answers them confidently using the answer you wrote, instead of punting to 'a team member will follow up.'
Good FAQs to add: pricing tiers, service area / coverage zip codes, scheduling lead time, accepted payment methods, what counts as an emergency, whether you offer free estimates, what to wear / bring, parking situation.
Business hours
Used for 'we're closed right now, but I can book you in for…' behavior. The agent reasons about the current time + your schedule to decide whether to promise immediate service. Set each day individually. Leave a day blank to mark it closed.
Transfer number
Optional E.164 phone number for hot-transferring emergencies (e.g., +12485551212). When a caller says it's urgent, your agent says 'I'm paging the on-call tech' and transfers them live. Leave blank if you don't do live emergencies — the agent will instead flag it as urgent in the call summary.
Recording disclosure
Twelve US states require two-party consent before recording. Leave this on. The agent briefly says 'this call is being recorded for quality' in its first message — that satisfies disclosure in all 50 states.
Voice
Pick Eryn (warm female, US) or Chris (calm male, US). Custom voice cloning — recording 30 seconds of your own voice and using it as the agent — is available on the Scale plan.
After every save, hit Start test call and have a 30-second conversation. Listen for awkward language, weird pronunciations, or wrong info. Iterate.
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