This is general guidance, not legal advice. If you're worried about exposure, talk to a lawyer in your state.
The short version
Your agent says "this call is being recorded for quality" in its first sentence by default. That single line satisfies disclosure requirements in all 50 states. You do not need to do anything else.
One-party vs two-party consent
Federal law and 38 US states are "one-party consent" — only one person on the call has to know about the recording, and that person is you (or your AI). The remaining 12 states require all parties to consent before recording.
Two-party consent states (you MUST disclose)
- California
- Connecticut
- Delaware
- Florida
- Illinois
- Maryland
- Massachusetts
- Michigan
- Montana
- Nevada
- New Hampshire
- Oregon (in certain circumstances)
- Pennsylvania
- Washington
The disclosure line in the first message covers these. As long as the caller continues the conversation after hearing it, that constitutes implicit consent. If they object, the agent apologizes and ends the call.
Penalties for violation
Vary by state. California allows civil penalties of $5,000 per violation. Pennsylvania classes it as a third-degree felony. In two-party states, recording without disclosure can also expose you to invasion-of-privacy claims.
Can I turn the disclosure off?
Yes, on the Voice Agent page → uncheck "Disclose call recording at start." We strongly recommend leaving it on. The 2-second disclosure costs you nothing; a violation costs you thousands.
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